Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
We offer a range of different appointments at the surgery:
- Routine appointments and clinics – check our surgery clinics page to see if the practice offers your appointment type, and duration of appointment needed
- Phone consultations
- Face to face appointments
- Saturday morning/commuter appointments – if you’re not able to see the doctor outside of working hours, we offer extended hours on Saturday mornings which need to be pre-booked
Urgent appointments
Urgent appointments are for urgent matters only (there may be up to 2 hours waiting time for an urgent appointment).
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use the eConsult service
- phone us on 0208 571 0078
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
Patients can book appointments up to 4 weeks in advance. To request a routine appointment in advance during opening times:
- use the eConsult service
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- phone us on 0208 571 0078
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
The surgery offers an extended hours service. These clinics run from the following times:
- Monday, 7:30am to 8am (phone consultations) and 6:30pm to 7pm
- Tuesday, 7:30am to 8am (phone consultations)
- Wednesday, 6:30pm to 7pm (nurse triage)
- Thursday, 7:30am to 8am (online access) and 6:30pm to 7pm (online access)
Making the best of your appointment
- Prepare your thoughts and problems in advance by writing down your problem e.g. when your symptoms started, how they have changed
- Do a urine sample if you have pain passing urine or lower abdominal pain
- Do not try to add another person in on your consultation. Let reception know you need another appointment for this individual or prioritise who needs the appointment more
- Be honest with the doctor. It is important to tell the doctor the main reason you are there at the start of the consultation. If you are embarrassed, don’t be, the doctor is there to help and won’t be shocked
- If you have more than one problem please let reception know and they will try and get you a longer appointment if possible. Otherwise, let your doctor know at the beginning of your consultation. They may be able to deal with more than one problem if they are related. However, your doctor may make you another appointment for your other problems, especially if they are new or complex problems
- If you have any special needs please inform reception in advance so we can prepare the appointment for you first time (e.g. need an interpreter, visual impairment, hearing impairment, prefer male/female doctor etc..)
- If you know you have difficulty understanding or explaining things, bring someone you trust with you or if you require an advocate, see the NHS advocacy services for further guidance
- Dress accordingly for possible examination. Loose clothing is best and remove any layers in advance
- Please let reception know if you would like a chaperone
A consultation is about sharing in decisions about your care and goals. To make a good consultation you should let your doctor know about your goals, hopes, fears and expectations. This is why doctors ask you for your thoughts. At the end of a consultation you should know:
- What is your main problem
- What do you need to do about it
- What to do if it does not get any better
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 0208 571 0078 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face to face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.
Home visits are only for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery as early as possible in the morning, before 10am and give one of our receptionists details. Our nursing team will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs. Home visits will be directed to your own GP where possible.